The spread of COVID-19 (Coronavirus) throughout the world is having a major impact on people’s lives, in general, and on the Tourism industry, in particular. Many countries have implemented restrictions on mobility, and have even closed their borders. Consequently, many flights are being cancelled or rescheduled.


Before traveling, we recommend checking the latest information from the World Health Organization  or the authorities in charge of foreign and health affairs. 


In cases of flights cancelled by airlines, it is not necessary to contact the agency to request a refund, as this request from the carrier is automatically made. 

Refund wait times depend on the airline. Given the current situation, they are taking longer than usual to issue them. 

In the “My Trips” section you can track the status of a refund, and manage your reservations in general. 

You can check the status of your flight on your carrier’s website. In most cases airlines offer real-time information on the status of flights.

Aegean AirlinesEmiratesNorwegian Air
AeroflotEtihad AirwaysPhilippine Airlines
Air EuropaFinnairQantas Airways
Air IndiaGOLQatar Airways
AlitaliaIberiaScandinavian Airlines
All Nippon AirwaysKLMSingapore Airlines
Bangkok AirwaysLATAM AirlinesTAP Portugal
British AirwaysLOT Polish AirlinesTarom
China AirlinesLufthansaTurkish Airlines
COPAMalaysia AirlinesVirgin Australia

Many airlines are allowing passengers to make changes and cancellations, although change and cancellation policies are established by each one, and may vary, even depending on fares.

Any flight cancellation or rescheduling is communicated via e-mail, along with the possible alternatives (in cases of changes) or a refund option (in cases of cancellations). The processing times for refunds, which always depend on the airline, could be longer than usual, given the high demand for them at this time.


More clients than usual are contacting Tripmonster at this time, which is generating delays in responses. In order to provide service that is as agile as possible, priority is being given to clients with imminent departure dates. Therefore, clients whose flights do not depart within the next 72 hours are asked to refrain from contacting us; if they do, we encourage them to use the MyTrips section of our website instead of reaching us by phone.

Those clients who have previously contacted us through the MyTrips section and have an inquiry number assigned to them, do not need to get in touch again, as all inquiries are registered and will be answered by our agents.


Although some flights continue to operate, in some countries entry by citizens of certain nationalities, or people who have visited certain countries in recent days, has been blocked.

In addition, some countries are making changes to the documents required for entry, such that certain visas may no longer be valid.

For more information, we recommend inquiring with the competent authorities in the destination country.

Airport security controls are also being reinforced, and in some cases additional health controls have been implemented. In light of these changes, we recommend that you arrive at the airport well in advance.


Reservations to travel on later dates, in the summer, and even later, are totally valid. 

We recommend contracting our “Enhanced Refundable Terms”, entitling you to reservation refunds if you cannot travel.

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